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Frequently Asked Questions

About Products

Both the Galaxy and Moon lamp include rechargeable batteries and charging cables. Whilst both the Galaxy projector and Levitating moon lamp are not battery powered.

All of our products are made out of ABS plastic and aren’t prone to breaking.

Safe to the milky way and back!

All of the products produce little to no heat and are extremely efficient when in use.
Rest assured, they are completely safe to use.

Of course! They are all completely safe. All products have been RoHS and CE certified. For further proof, you can also view the various reviews of our previous customers to see their positive feedback below.

General

You can contact us through our "Contact US" page or send an email at @support@galaxylamps.com

All of our products are produced and sold by us. Everything is tested before your order is sent.

Simple. First go to the item page of the product that you would like to order, then select the quantity of items that you would like to order and click “Add to Cart” then click "Check Out" in the pop up window.

In a new page, you will need to fill in your information, such as Email, Name, and Shipping address. After that click "Continue to Shipping Method", then Click "Continue to payment method" on the next screen.

Finally, fill in your credit card information and click "complete order" to complete your transaction.

Yes, we offer a 30-day warranty on all our products by default. If your product stops functioning from normal use for any reason, we will send you a replacement at no cost whatsoever.

Shipping & Delivery

We provide shipping to most countries.

Tracking numbers will be emailed to you as soon as the tracking information becomes available, this occurs usually the next day.

Please reach out to us if your order has not been received in the estimated delivery time. We are happy to help!

Domestic shipments are offered Standard Ground (3-5 days) and Priority (1-3 days). For international shipments, please visit our shipping policy page for more info.

Email us as soon as possible! we can only adjust it if your order is yet to be shipped. However, we can't promise anything as all our items are usually processed and shipped at noon local time.

If your order has already entered the shipping process, we won't be able to stop it. Please make sure to provide the correct shipping address.

Returns & Exchange

Please contact us right away. We will gladly help you through the process.